Privacy Policy

Last updated: 12 November 2026

Black Buck Plumbing & Gas (ABN 46 667 983 164) respects your privacy. This policy explains what personal information we collect through this website and when you deal with us, how we use it, and how you can access or correct it.

What we collect

When you contact us, book a job or apply for a role, we collect the details you give us. That can include your name, phone number, email address, the address of the job, a description of the work, and anything else you choose to include in your message or application.

When you send a form, we also record which page you sent it from and, for our quick-question pop-up, the answer you chose (for example, whether you already have a quote). That helps us understand your job before we call you back.

If you send an enquiry through a form inside a Facebook or Instagram ad (a Meta instant form), Meta collects the details you enter, such as your name, phone, email, suburb and your answers to the form's questions, and passes them to us. Meta's own privacy policy applies to what Meta collects and keeps.

If you only call us, we collect what you tell us on the call. If you tap a phone or booking link, our analytics (if you have accepted them) record the tap, not the call or the booking itself.

If you rent, we may also collect the contact details of your property manager or landlord so they can approve the work.

If you accept analytics cookies, we also collect information about how the site is used, such as pages visited, buttons tapped, device type and how you arrived at the site. This may include an online identifier and an approximate location based on your IP address.

How we use it

To respond to your enquiry, quote and book your job.
To carry out the work, invoice you and follow up afterwards.
To assess job applications.
To send quotes, photos and invoices to the person approving the work, such as a property manager or landlord, when you ask us to.
To meet our legal and licensing obligations, such as issuing gas compliance certificates.

We do not sell your personal information, and we will not send you marketing messages unless you ask to receive them.

Who we share it with

We only share your information with services we use to run the business, and only as needed:

Web3Forms receives what you type into our website forms and passes it on to us by email. It is the form delivery provider.
Control, our customer management system (CRM), receives website enquiries from Web3Forms. It creates or updates a contact record with your name, email and phone, and keeps a note of your enquiry. Job applications are not added as customer contacts, but are emailed to us.
Meta (Facebook and Instagram) collects enquiries sent through our instant forms in Meta ads and passes them to us. We add those enquiries to Control and ServiceM8 so we can call you back and send you a confirmation.
ServiceM8, our job management and online booking system, receives the details you enter if you use our Book Now link. That link opens ServiceM8 in a new tab, and ServiceM8's own privacy policy applies to what you enter there. We also use it to manage jobs, quotes and invoices.
Cloudflare runs Turnstile, the spam check on our forms. When a form is on your screen, Turnstile loads from Cloudflare and checks your browser and connection to tell people from automated bots. Cloudflare receives technical details for that check, such as your IP address and browser information, and Cloudflare's own privacy policy applies. It does not receive what you type into the form.
Our website and marketing provider, Web Blend, may see enquiries while it builds, tests and looks after this website and our marketing.
Meta receives page views, confirmed enquiry events and phone-link taps only after you accept. For a confirmed enquiry, we may provide your email and phone to the Meta Pixel for advanced matching; the Pixel hashes these details before transmission. This helps measure advertising performance.
Google (Google Tag Manager and Google Analytics) provides our website analytics. Your choice in the cookie banner controls analytics and advertising measurement cookies.

Some of these providers may store or process information outside Australia, including in the United States. We may also disclose information where the law requires it.

Cookies and browser storage

Analytics and advertising measurement cookies are off until you choose Accept in the cookie banner. If you choose Reject, they stay off and the site works fully. Google Tag Manager loads before you choose. Google may receive limited measurement information without cookies while consent is denied, such as the page address and consent state.

The banner remembers your choice in your browser, so it does not ask on every page. Use Cookie settings on any page to change your choice. Reject stops future Meta events and withdraws consent for analytics and advertising cookies. It cannot recall information already sent.

The site also uses your browser's storage (not cookies) for the following. Clearing your browser data removes it.

Quick-question pop-up: notes that it was shown this visit, that you closed it (remembered for 7 days) or that you sent it (remembered until you clear your browser data), so it does not keep appearing.
After you send a form: a short-lived note in your tab (the form type and the time) so the thank-you page can count the enquiry once. If you accepted tracking, that note may also contain your normalised email and phone for Meta matching. The note is consumed when the thank-you page loads; matching expires after 15 minutes. Closing the tab clears its storage. Job applications are excluded from matching and lead measurement.
Enquiry source: if you accept tracking and send an enquiry (not a job application), we add how you reached the site (campaign labels in the link, the website you came from and the page you landed on) so we can see which marketing works. If you accepted tracking, we also keep the latest of these in your browser for 30 days and may add an advertising click ID from the link. Rejecting tracking deletes the stored copy and stops enquiry attribution being added.

How we store and protect it

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. If you have a privacy complaint, contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Black Buck Plumbing & Gas
6 Barlow St, Cambridge Park NSW 2747
info@blackbuckplumbing.com.au
0451 071 272